Política de reembolso
We DO NOT accept returns or exchanges.
You can always contact us with any question at Sabrina@prestongallery.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there is a defect with any art supply please let us know as soon as possible. In these cases we will replace or give store credit for products. The product must be returned so we can send it back to the supplier and verify defect.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be shipped back to us at your expense before a refund will be processed. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sabrina@prestongallery.com.